Cancellation and Refund Policy

Hexode IT Solutions > Cancellation and Refund Policy
Hexode IT Solutions > Cancellation and Refund Policy

The terms hereof are directly represented to Hexode IT Solutions and are meant for fair usage. 


Hexode IT Solutions undertakes all projects under the scope of objects that determine the success of every project. 


All Web Design / Mobile Application Development / Web Development / Software Development /Digital Marketing/Search Engine Optimization /Maintenance of a website Hosting Services are carried out and accepted after comprehensive analysis and creation of a complete scope document. We will ensure that the project’s scope is carried out effectively to avoid project cancellation/reversal/dispute possibilities.


Since Hexode IT Solutions and the client understand that there is work involved in achieving every milestone of the project and completing every module, a refund would not be possible for the job once assigned to us.


Payment for custom projects and the rest of the services mentioned above is paid to us in increments as non-refundable. If a project is cancelled midway through a contract, all of that will be retained by Hexode IT Solutions. If applicable, a fee for all completed work after what was already paid for shall be paid by the customer. 


If we receive a chargeback from your Credit Card company, your service and/or project will be suspended without notice. A dispute charge of $50 plus any outstanding balances accrued as a result of the chargeback(s) must be paid completely before service is restored or any further work is done. Opening a PayPal dispute for a reasonable charge from us is a fraud and is never an appropriate means of obtaining a refund. Please make sure that you go through our Refund and Cancellation policy before making any payment. 


We will only start with your work after getting approval from your end and send you the work progress accordingly. Therefore, if you step back after confirming a project, the amount you have already paid is non-refundable. We constantly interact with our customers and try our best to solve their queries. Therefore, there is no provision for any refund. The paid amount is non-refundable under any circumstance. 


For any other queries or knowing more about our policies, feel free to call us or drop us a mail.